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IMPORTANT RECALL NOTICE!
After a careful review, Brownie’s has established that there exists an unacceptable risk associated with using any of our Kayak Diving Hose Kits™ and conventional Brownie hoses made with 5/16-I.D. yellow hose produced/distributed after June of 2003. Therefore, Brownie’s™ is instituting a recall of the hose assembly. We have contacted the U.S. Consumer Products Safety Commission and we are working cooperatively to recall all potentially defective hoses. The Commission will monitor our procedures and the effectiveness of the recall. A careful
review indicates that the hose end (barb fitting) can separate when
pulled apart with significant, but achievable force. While this problem
is not likely, it could be very serious and lead to loss of air supply
to the diver while diving. We feel that the only responsible way to
proceed would be to require that each of you return your hose assemblies
to Brownie’s™
for evaluation. You only need to return the hose assembly (without the
regulators). We are ONLY looking for hoses:
* If your hose does not have all three of the above listed items it is not part of the recall and does not need to be returned. (However, we do encourage you to send in any hoses that are not functioning properly, even if it is not part of the recall.) Please do not use your hose assembly until we have had the chance to evaluate and repair any necessary assemblies. The hose assembly should be returned to Brownie’s Third Lung™ at: Brownie’s
Third Lung Brownie’s™ will be happy to pay shipping in both directions provided you allow us to have all hoses retrieved by our shipping company. Please contact our sales department at info@browniedive.com or 800-327-0412 (954-462-5570) for a Return Authorization Number and to arrange pick up your hose assemblies. We will process hoses from end-users directly, or through a store, whichever is most convenient. Returns of used hoses will be handled in the same manner. It is imperative that every effort be made to contact purchasers of suspect hose assemblies. We kindly asked our dealers to review their records to identify purchasers of the hose kits and Brownie™ hookah systems from the first of June, 2003 thru August 19th, 2003 and place a phone call, email, postal mail note or any reasonable means of communication to them immediately. You only need to return the hose assembly. Please do not send regulators or belts! If you have any questions please feel free to contact us. We will be very happy to work with you in any way that supports your satisfaction and safety. Thank you for your support. Sincerely,
To buy now or for more information please
call: ©Brownie's YachtDiver
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